Replies that keep up with review volume
An AI agent can reply to all reviews or only negative ones. Set the tone with your own instructions and test it before enabling automation.
Reviews / What AI can do
Less routine work. More customer understanding.
AI handles repetitive translations and replies and helps you make sense of large volumes of reviews. Your team gains time for situations that need its attention.
Help with everyday work
Useful feedback without reading every review
Reviews can reply using your brand instructions, summarise customer experiences and reveal recurring themes.
A quicker overview for shoppers
A public “Customers say” summary highlights key themes and selected quotes. It can refresh regularly and appear in your stores’ languages.
Clearer priorities for improvement
AI analysis summarises strengths and problems. Filters and statistics help identify whether feedback recurs for a product, store or period.
Rules under your control
Automation that fits your brand
Choose which reviews receive replies, the period covered by summaries and how often they refresh. Track AI usage by operation in your account.
Test the tone before enabling replies
A test review shows how the agent uses your instructions. Refine the rules before it starts replying to customers automatically.
Disputed content gets reviewed
Report a review with a reason and supporting attachment. AI makes an initial assessment and sends cases needing a manual decision to an administrator.
Visibility into AI usage
See used credits and your current allowance in the account. When it runs out, further AI operations stop while regular review collection and management remain available.
The app in practice
A summary of experiences from a chosen period
Choose a store or group and the period to cover. A summary helps visitors understand what customers value and which themes recur in their feedback.
Open demo
Reviews
See what Reviews can bring to your store
Explore the app in the demo or talk to us about your stores, languages and review collection.