Helps customers choose
Finds products in your catalog and explains delivery or returns using approved answers. Assign the right sources to each website.
Support / What AI can do
From question to answer. With AI.
AI can help customers and your team: answer from your knowledge, check data and prepare replies in the right language. You decide what it can do.
AI for customers
Handle routine questions outside working hours.
Let an agent handle questions covered by your information. A person can take over more complex cases.
Finds out where an order is
Through a connected store, checks order status, shipment tracking or product availability. Replies in the customer’s language.
Hands over to a person
When a customer asks for a colleague or information is missing, your team takes over with the history. If nobody is available, the customer can leave a ticket.
AI for your team
Spend time helping, not searching.
Prepare replies faster and see where your support needs attention.
Nexus drafts multiple replies at once
Describe the task to find related requests and draft a tailored reply for each customer. Review drafts and translations, then confirm sending.
You decide what AI may do
Choose knowledge sources, permitted actions and a credit limit per reply. If you enable order cancellation, AI first asks for the customer’s explicit confirmation.
See where support needs attention
Compare open requests, customer languages and team workload. Track AI replies, translations and credit usage in a shared overview.
Support app
Get support ready for your next market.
See what international support powered by AI can do for your customers.