Free
Free
For small online stores or trying multilingual support, an AI agent, your own data and one ticket email mailbox.
- Credits / month
- 1,000,000
- Ticket email mailboxes
- 1
Support / Pricing
All features in every plan. Choose only the capacity you need.
Start free with 1 million monthly credits and one managed ticket email mailbox. Paid plans add higher credit capacity and more mailboxes.
Start
29 €
/ monthly
For a smaller store or service starting to support customers in several languages.
30-day trial with no payment
- Credits / month
- 10,000,000
- Ticket email mailboxes
- 1
Growth
Most popular
79 €
/ monthly
For a growing team handling daily chats and emails from international markets.
- Credits / month
- 30,000,000
- Ticket email mailboxes
- 2
Scale
199 €
/ monthly
For busy international support teams with higher volumes of conversations, translations and data processing.
- Credits / month
- 80,000,000
- Ticket email mailboxes
- 5
Custom
Custom quote
For higher volumes, a tailored capacity and individual commercial terms.
- Credits / month
- Custom
- Ticket email mailboxes
- Custom
Use Free without a time limit. Try the €29 Start plan for 30 days with no payment card.
Translations and AI conversations powered by OpenAIPrices are shown excluding VAT. The “Incl. VAT” option adds the standard Slovak VAT rate of 23 % for guidance. All plans are billed in EUR only.
Practical example
How 10 million credits can be used in one month
Credits are not tied to one feature. A Start plan can distribute them during the month between translation, AI agent replies, ticket classification and data indexing like this.
01≈ 4.1M credits
5,000 translated messages
Short incoming or outgoing messages translated in economy mode.
02≈ 4.2M credits
900 AI agent replies
Balanced quality, ordinary conversation context and a concise generated reply.
03≈ 0.5M credits
1,500 classified tickets
Automatic assignment of incoming emails to categories created by the client.
04≈ 1M credits
250,000 product records
Short product records processed for semantic search across connected data sources.
Approximately 9.8M credits in total
This is an illustrative mix. Actual usage depends on text length, context volume and the agent intelligence level. Later feed synchronizations re-index only new or changed items.
01 / Unlimited in every plan
Platform features are not restricted by plan
Every paid plan provides access to the complete platform. Pricing does not increase with team members, widgets or ordinary conversations. Plans differ by monthly credit capacity for actual AI operations and the number of managed ticket email inboxes.
Unlimited team members: Add team members and create AI agents without per-user fees. Credits are deducted only when an AI agent actually processes a request.
Unlimited live chat and tickets: We do not limit the number of chat or ticket conversations. Credits are used only when a message is translated or processed by AI.
Unlimited widgets and domains: Create widgets for all your brands, websites and language markets, each with its own mode, appearance, languages and assigned agents.
Unlimited data sources and multilingual Q&A: Connect Merchant feeds, custom questions and answers, and other knowledge sources. Sources are unlimited; credits are used when AI processes and indexes their content.
AI to human handoff: AI can hand a conversation to a person together with its context. Handover, ordinary team work, history and statistics do not consume credits.
02 / What credits are used for
One shared capacity for all AI operations
Credits are deducted only for AI processing. Usage depends on the selected model and the amount of input and output text. Ordinary chat, tickets and team work without an AI operation use no credits.
Credits reflect actual OpenAI usage. The system accounts for the model used, input and output tokens, and lower-cost cached inputs. Regular work with chats, tickets, widgets and team members does not consume credits.
Translation of incoming and outgoing messages: Realtime translation accounts for the original message, translated output and the model used. Short messages therefore consume less than long emails.
AI agent replies and decisions: An AI reply includes agent instructions, relevant conversation context, retrieved knowledge and generated output. Usage grows with the amount of text processed.
Automatic ticket categorization: When automatic ticket classification is enabled, AI evaluates the incoming message and chooses one of your categories. Manual classification uses no credits.
Processing and indexing data sources: Indexing creates embeddings for product and knowledge search. Later synchronizations process only new or changed items again.
Usage is measured from actual consumption: For every AI operation we record the model, input and output tokens, and any cached input. The corresponding credits are deducted from the shared monthly allowance.
Statistics
Measure support across channels, languages, AI and the team.
Statistics combine conversation volume, statuses, customer languages, AI outcomes and team workload in one clear presentation.
Explore statisticsFAQ
Clear answers before you start.
Assign requests to colleagues, build on conversation history and reply in your customers’ language. Chats, emails and messages share one workspace. AI helps with translation and routine work according to your settings.
ContactCan I use the Support app without translations?
Yes. If customer and agent speak the same language, messages are not translated.
Can I use the Support app for multiple domains?
Absolutely. You can manage multiple domains and e-shops with one account. Each domain can have its own widget and default language.
Is AI translation reliable enough?
For everyday customer support, current AI models provide natural and context-aware translations while keeping terminology consistent. The original message remains available for review, and sensitive or complex cases can be handed to a person.
What happens when the customer asks for a human?
OpenAI function calling triggers the same server-side handoff as the live-support button. If an agent is online, the chat enters the queue. If not, the customer can create a ticket.
How do I provide data without building an API?
For products, you can add the URL of a Google Merchant feed. For policies, services and procedures, you can create your own questions and answers directly in the administration.
How is the new pricing calculated?
The plan determines the monthly credit capacity and the number of managed ticket email mailboxes. Credits reflect the actual cost of an AI operation, including the model used and its input, cached-input and output tokens. All product features are available in every paid plan.
Support app
Not sure which plan is right for you?
Tell us your approximate number of conversations, languages and products. We will help you choose capacity without unnecessary overhead.